Sales Technical Support

Responsibilities

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Logging all service requests and updating tickets as needed
• Providing technical support on products and/or service

Qualifications

• Bachelor's degree of information technology or any related course
• High-level knowledge of commonly used software, hardware and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Multitasking skills
• Customer service skills to interact professionally and positively with clients and ...