Job Description

Responsibilities:

  • Responsible for inbound and outbound customer inquiries via phone and email in a professional manner.
  • Deliver a high level of customer satisfaction through proactive follow-up, clear communication, and transparency.
  • Communicate with customers regarding order status, committed ship dates, fulfillment delays, billing issues, returns, credit, or payment resolutions.
  • Process customer orders, returns, credits, updates/ changes in accordance with company policies.
  • Ensure accuracy and completeness of customer order, and delivery data via the ERP and CRM Systems.
  • Resolve customer issues related to order delays, shipping, billing, and product information.
  • Document all customer interactions, communications, and resolutions through the CRM system.
  • Process customer complaints and follow-up actions
  • Track issues from start to resolution.
  • Create and maintain customer accounts and order records v...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Accentuate Staffing today.

    Submit Application