Job Description

Description

:

The Sales Support Specialist works all levels of the Sales support process including order entry, customer education, order rescheduling and escalations for residential customers. Through the use of online systems, position performs account qualification, account trouble shooting, and account maintenance. Ensures customer satisfaction and loyalty by consulting, assisting, and resolving a wide variety of requests, inquiries, and complaints, both verbally and in writing.

Primary Responsibilities/Tasks

  • Assist the Direct Sales Representatives and contractors with order entry and scheduling of all field sales.
  • Assist the Direct Sales Representatives with customer education, customer care issues-billing, trouble calls, non-pays, transferring of services when needed.
  • Responsible for handling administrative duties for regional Manager & sales representative. Also acts as a back-up to Sales Support Representa...

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