Job Description

ABOUT THE ROLE

As a Sales Support and Resident Experience Manager, you play a vital role in creating an exceptional living experience for residents and prospects alike while empowering the leasing with actionable insights.

KEY RESPONSIBILITIES

Sales & Marketing Support

  • Support and coordinate all leasing activities, including tours, screening, offers, renewals, and notices.
  • Conduct personalized property tours showcasing unique features, amenities, and the Story Brand experience.
  • Respond promptly to inquiries via phone, email, and in-person interactions, providing best-in-class customer service.
  • Prepare, review, and process leases and renewals accurately, ensuring terms reflect agreements.
  • Track market rents, concessions, and competitor activity; support in market surveys and pricing recommendations.
  • Collaborate with the Sales and Marketing teams to provide input on leasing campaigns, promotional str...

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