Sales Support & Customer Service Executive

We are hiring on behalf of our client:

Key Responsibilities:
Order Management & Processing

. Receive and process customer purchase orders (POs) accurately in the ERP/inventory system.

. Verify order details against quotations - part numbers, quantities, pricing, delivery terms, and payment terms.

. Generate sales orders (SOs), acknowledgements, and pro-forma invoices as required.

. Track open orders from confirmation through to invoicing and collection escalate delays proactively.

. Coordinate with the warehouse on stock availability, pick/pack schedules, and shipment readiness.

. Liaise with freight forwarders and logistics providers to arrange timely delivery.

Quotation & Tender Support

. Prepare and issue sales quotations based on pricing guidance from sales managers and principal price lists.

. Maintain and update a quotation log follow up on outstan...