Sales Support Coordinator / Customer Service

Responsibilities

Responsible for processing customer orders and providing day-to-day customer support.

Coordinate shipping arrangements with customers, forwarders, or respective service providers.

Prepare shipping documents, packing lists, and other documents according to customs and customer requirements.

Attend to customers' inquiries and requests.

Liaise closely with customers and suppliers regarding shipment schedules and rescheduling.

Support sales team with the creation of quotation to customers.

Interact with customers to close sales.

Qualifications

Candidate must possess at least a Diploma

At least 2 years of working experience

Good communication skills in both English and Chinese

Able to liaise with customers in mandarin

Computer literate - ability to adapt to MS office, other software quickly

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