Sales Support Coordinator

This role is posted under the title Sales Support Coordinator to more accurately reflect the scope and responsibilities of the position. The official internal title is Inside Sales Coordinator.

Key Responsibilities:

• Process customer sample requests and maintain accurate account updates within the CRM system.
• Support Failure Analysis activities and follow-up on quality reports.
• Manage NCNR (Non-Cancellable, Non-Returnable) documentation and drives backlog resolution.
• Maintain and update cross-reference files and customer portals information.
• Ensure timely processing of purchase order (PO) confirmations within 48 hours.
• Upload and maintain product change notifications and chemical compliance documentation.
• Track credit and rebill approvals and communicate lead time updates.
• Provide general administrative support the team.

Qualifications:

• A...