Sales Support Associate Lead

Team Overview

The team supports Sales by servicing larger customers and works closely with Billing, Credentialing, Compliance, and Legal partners. Our customers are FCRA (Fair Credit Reporting Act) - focused resellers, making accuracy, compliance, and responsiveness critical. The team plays a key role in ensuring high quality, compliant service delivery across all engagements.

This role reports directly to the Senior Manager - Sales Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

In this role, you will be responsible for developing a highly functioning support team by leading timely execution, quality, and accuracy of all work performed by your team.

Establish and maintain strong working relationships with internal and external cust...