Job Description
- Guest Engagement & Communication:
- Serve international guests by supporting their travel and booking needs
- Answer inquiries about property facilities, services, and room accommodations
- Provide a seamless, high-quality customer experience across channels (voice, email, chat)
- Welcome guests with warmth; anticipate their needs and express genuine appreciation
- Reservations & Booking Support:
- Handle reservation requests and modifications for multiple Marriott brands
- Support basic loyalty program inquiries and customer care cases
- Identify guest needs and apply sales techniques to drive revenue
- Ensure bookings comply with rules, loyalty guidelines, and case management standards
- <...
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