Sales Ops & Customer Support

As a member of the Sales Support team, you will provide business and operational support to both the sales team and customers by addressing inquiries related to cross-border payments, while continuously optimizing sales processes.

Key Responsibilities

• Provide timely and accurate consultation and support to the sales team and customers on cross-border payment solutions, handling complex inquiries related to products, pricing, compliance, and technical matters.
• Support the sales process by assisting with customer needs analysis, preparing customized solutions, creating business documentation, and coordinating contract execution.
• Identify pain points within the sales process and collaborate with Product, Engineering, Risk, and Finance teams to optimize internal workflows and improve operational efficiency.
• Build and maintain the sales knowledge base and FAQs, ensuring content remains up to date while supporting sales training to enhanc...