Job Description

Operations Supervisor – Call Center

Campaign: Sales/Appointment Scheduling for party events!

Location: On-site.

Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Role Overview

The Supervisor oversees day-to-day management of a group of sales/appointment setters , ensuring overall campaign performance, client expectations, and operational excellence are achieved.

Responsibilities

  • Event & Group Sales: Selling party and corporate events, and group outings .
  • Membership Sales: Promotion and closing of recurring membership packages.
  • Drive overall campaign performance and delivery
  • Analyze campaign metrics, trends, and forecasting
  • Develop and execute performance improvement strategies
  • Conduct calibration sessions (QA, training, ops)
  • Manage client communication and reporting (if a...

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