Job Description
Operations Manager
As an Operations Manager, you will:
- Devise effective plans on how each Teammate and Team Leader could reach their targets;
- Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly;
- Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses;
- Gain the trust and respect of your team members, which includes reaching out, having short chit‑chats, and conducting regular one‑on‑one sessions that make them feel valued and respected;
- Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities.
Requirements
- At least 3 years of working experience in customer experience operations and management roles
- At least 1 year sales experience
- Skills in leading and managing an operations team
- Good track record of meeting and d...
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