Job Description

Operations Manager

As an Operations Manager, you will:

  • Devise effective plans on how each Teammate and Team Leader could reach their targets;
  • Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly;
  • Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses;
  • Gain the trust and respect of your team members, which includes reaching out, having short chit‑chats, and conducting regular one‑on‑one sessions that make them feel valued and respected;
  • Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities.

Requirements

  • At least 3 years of working experience in customer experience operations and management roles
  • At least 1 year sales experience
  • Skills in leading and managing an operations team
  • Good track record of meeting and d...

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