Job Description
Event
- Contacting potential and existing customers on the phone, by email, and in person.
- Handling customer questions, inquiries, and complaints.
- Preparing and sending quotes and proposals.
- Building and maintaining a CRM database.
- Meeting daily, weekly, and monthly sales targets.
- Coordinate and organize the details of an event such as catering, lodging, seating, and security
- Resolve and quell misunderstandings within a hotel premises
- Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
Room
- Ensuring enquiries become confirmed business.
- Upselling where possible.
- Producing written quotations and confirmation.
- Checking customer satisfaction and resolving any issues to ensure repeat business.
- Mai...
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