Sales & Customer Service Representative

Job Title: Sales & Customer Service Representative

Key Responsibilities:

• Respond to inbound calls, emails, and chat messages from customers in a professional and timely manner.
• Make outbound sales calls to potential and existing clients to promote offerings and close sales.
• Understand customer needs and recommend suitable products or services.
• Handle customer complaints or issues with empathy and efficiency.
• Process orders, forms, and applications accurately.
• Follow up with clients post-sale to ensure satisfaction and build long-term relationships.
• Maintain records of customer interactions and transactions using CRM tools.
• Collaborate with sales and support teams to resolve complex issues.
• Meet or exceed individual and team sales and service targets.

Qualifications:

• Previous experience in sales and/or customer servic...