Sales Coach For Call Center

**About IA Remodeling**IA Remodeling is a leading U.S.based construction and remodeling company.Our call center in Mexico is the driving force behind our customer engagement efforts, focusing on appointment setting and sales.We are committed to excellence, and our team is key to our success.
**Job Overview**In this position, you will collaborate closely with the sales management team to align training initiatives with business objectives.You will assess the effectiveness of training programs through performance evaluations and feedback, ensuring continuous improvement in the knowledge and skills of our agents.Your goal will be to foster a high-performance culture within the call center, ultimately leading to increased sales and customer satisfaction.
**Key Responsibilities**- Develop and implement comprehensive training programs focused on sales techniques, product knowledge, and customer service excellence.
- Conduct needs assessments to identify skills gaps and tailor ...