Job Description
Overview
Position Overview: The Sales Coach will play a pivotal role in developing and enhancing the sales skills of our Omni Channel contact centre agents. This individual will deliver coaching, training, and performance improvement initiatives to ensure that agents are meeting and exceeding sales targets while maintaining high standards of customer service. The Sales Coach will work closely with the leadership team to identify opportunities for improvement and implement strategies to optimize sales effectiveness and team performance.
Responsibilities
Key Responsibilities:
Coaching and Development:
Position Overview: The Sales Coach will play a pivotal role in developing and enhancing the sales skills of our Omni Channel contact centre agents. This individual will deliver coaching, training, and performance improvement initiatives to ensure that agents are meeting and exceeding sales targets while maintaining high standards of customer service. The Sales Coach will work closely with the leadership team to identify opportunities for improvement and implement strategies to optimize sales effectiveness and team performance.
Responsibilities
Key Responsibilities:
- Provide one-on-one and group coaching sessions to sales agents, focusing on improving sales techniques, product knowledge, and customer interaction skills.
- Monitor and evaluate sales interactions (calls, chats, emails) to identify ...
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