Job Description

IMPORTANT: This role is an ON-SITE, office-based role in Makati and is NOT a shipboard opportunity.

The Silver Concierge Agent is an office-based role responsible for delivering exceptional post-sales service while proactively identifying opportunities to enhance the guest experience and support revenue growth. This role plays a key part in improving sales conversion, service quality, and booking retention through energetic, solution-oriented, and proactive engagement via phone and email.

Beyond servicing, the Silver Concierge Agent is expected to confidently upsell relevant add-ons, demonstrate strong product knowledge, and cultivate positive, high-impact interactions that reflect passion for both guest experience and commercial outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


Guest & Consultant Support

  • Serve as the first point of contact for Personal Consultants in the regions and Guests for all post-sales support via phon...

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