Job Description

Position

Tour Support Specialist and Customer Service Specialist

Direct Report

Josh Bruman, Vice President of Customer Experience

Company Result Statement

We filter every action through our GL Travel values of hungry, humble, and intuitive. The Operations, Tour Liaison, Tour Support, and Customer Service teams implement a system where trip leaders and tour managers score GL Travel tours 4.5+ stars, and 95%+ of existing trip leaders rebook.

Vision and Mission

By 2034, GL Travel will create inspirational and fun trips for 50,000 teachers and their students.

The mission of GL Travel is to create the highest level of travel experience delivered with a sense of warmth, individual pride, and company spirit.

Core Values

GL Travel team members, trip leaders, and vendors are hungry, humble, and intuitive. We stick to our core values and run every decision through them.

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