Job Description

Overview

At Fortnum & Mason, exceptional service is at the heart of everything we do. We are growing our presence at Heathrow and are seeking Sales Associates who will bring our heritage of excellence to a fast‑paced, international environment.

Key Accountabilities

  • Deliver world‑class, service‑led customer experience tailored to each individual
  • Share the Fortnum & Mason story with confidence and pride, bringing our products to life
  • Demonstate strong product knowledge across our ranges, from food to gifting
  • Support the achievement of sales targets while maintaining a service‑first approach
  • Ensure the shop floor is beautifully presented, reflecting our heritage and standards
  • Work seamlessly as part of a team to create a warm, welcoming environment

Skills & Experience

Passionate about delivering outstanding service, with a natural ability to connect with people

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