Job Description

The Opportunity 

This position will be a temporary, fixed term 6-month position supporting our Hermès Sydney Trust Flagship Boutique.

The Hermès Sydney Trust Boutique focuses on providing extraordinary service to all clients. This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment. 

Key Responsibilities

Client Experience:

  • Strives to provides exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès
  • Practices the Orange Box Ceremony and Hand Rituals
  • Clientele with current and potential clients to establish and maintain client relationships
  • Handle complex client experience concerns and issues, . dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook
  • Offer exception...

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