Job Description

Key Performance Areas

  • To acquire and educate for sales and service.
  • Drive digital migration.
  • Ensure activation and cross‑complementary products.

Customer

  • Takes accountability in customer engagement to identify customer’s needs.
  • Uses the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
  • Performs the regulatory checks for the customer, FICA, POPI and NCR.
  • Aids customers in account servicing and account origination.
  • Handles client serving such as issuing of card, answering to client queries.
  • Refers matters outside the operational mandate to the team leader.

People

  • Adheres to principles of teamwork.
  • Allows to be led by the senior.

Finance

  • Ensures that revenue is generated by meeting the agreed sales target.

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