Job Description

Our client is an Italian luxury fashion house that makes men's clothing and accessories with over shops and 7, employees worldwide. 

Job Description

  • Providing a memorable luxury customer service experience.
  • Resolving and escalating customer issues or complaints with empathy, while adhering to customer service policies such as those relating to alterations, damage, and repairs, global return policies, etc.
  • Driving and maximizing sales performance to consistently achieve individual sales targets while ensuring a luxury customer experience.
  • Working with the Store team to execute action plans to achieve daily, weekly, monthly, and yearly sales and KPI targets as assigned by the Store Manager.
  • Actively communicating customer, product, and other store information to the broader Store team to ensure customer and business needs are met.
  • Maintaining the cleanliness and tidiness of the store environment and product displays.
  • ...

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