Job Description

Responsibilities
  • Maintain and update product details, inventory, pricing, and promotions on multiple e-commerce platforms.
  • Coordinate with the warehouse, finance, and other support functions to ensure order fulfillment and customer satisfaction.
  • Attend to all incoming inquiries via the company’s e-commerce website, emails, phone, walk-in and other mediums.
  • Receive and process orders from multiple e-commerce platforms, company email accounts and phone calls, in a timely manner.
  • Ensure all sales related documents are properly received, prepared, and filed.
  • Ensure data accuracy in orders and invoices.
  • Prepare weekly/monthly sales reports for management perusal.
  • Monitor sales trends or customer behavior and suggest alternative sales or promotion strategy where possible/necessary.
  • Manage customer complaints effectively and efficiently and where necessary, escalate to management for reporting pur...

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