Sales & Admin Support – English Native Speaker

Sales & Admin Support

Rointe , a leader in the manufacturing of electric heating products whose mission is to provide efficient and responsible heating solutions in the national and international market.

This position is 100% on-site at our facilities in Santomera, Murcia.

The role:

• Overseeing the entire order process, ensuring that orders are processed correctly and on time.
• Ensure that customers are correctly parameterised in the system to optimise their experience and facilitate the management of their orders.
• Manage customer claims efficiently, ensuring a quick and satisfactory resolution.
• Demonstrated ability to meet tight deadlines while maintaining high-quality standards.
• Constantly monitor order deliveries and ensure that they arrive on time and in the agreed conditions.
• Monitor industry and customer service related KPIs, ensuring compliance with set targets.
• Manag...