Job Description

Overview

Who you'll be working for

One of the world's foremost Duty Free and Travel Retail operators

What requirements you'll need to be eligible

  • Strong Excel skills (pivot tables, formulas, data cleaning)

  • SAP experience essential; SD module a strong advantage

  • Prior customer service / order management experience, ideally B2B or regional with SLA-driven environments

    • What you'll be doing on the job

  • Distribution Customer Service & Order Management
    End-to-end order processing: Receiving, validating, and accurately entering customer orders into the SAP system, ensuring zero errors that could result in fulfilment failures, billing disputes, or customer dissatisfaction.
    Order tracking & status updates: Proactively monitoring each order through its lifecycle from placement to delivery and communicating timely, accurate updates to customers to manage expectation...

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