Safeguarding, Complaints and Investigations Officer

About the Role 

Reporting to the Executive Manager Quality, Risk and Practice, you will be responsible for managing organisational complaints, reportable conduct matters, misconduct matters, breaches of the Carer Code of Conduct and NDIS reportable incidents.  

Your responsibilities will include: 

• Managing complaints, safeguarding concerns, reportable conduct matters and NDIS reportable incidents.   

• Conducting and coordinating investigations, including interviews, evidence gathering and report writing.  

• Providing advice and support to managers and operational teams on safeguarding and complaints management.  

• Working with regulators including the Office of the Children's Guardian, DCJ and the NDIS Quality and Safeguards Commission.   

• Analysing complaint and safeguarding data, identifying trends and...