Job Description

RELEX Solutions is seeking a SaaS Support Analyst to join our 24/7 global support team in Querétaro. You will investigate and resolve complex technical issues across hosted environments, working with Linux-based systems, cloud technologies, and enterprise software platforms.

This is not a generic help desk role; prior experience in software/support for SaaS or cloud environments is required. You will work within RELEX’s hosted infrastructure and production systems to ensure service reliability.

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