SaaS Implementation Specialist

Position Overview

As a SaaS Implementation Specialist you provide support to new platform implementations or enhancements by performing basic configuration tasks and troubleshooting SaaS platforms.

Key Responsibilities & Competencies

• Perform hands‑on configuration and testing to successfully deploy updates to the SaaS application

• Work closely with Business Analysts and internal customers to understand their processes, priorities, and future road map initiatives; provide recommendations to support those initiatives.

• Provide innovative and beneficial suggestions for improvements to current processes within the SaaS platform to drive continuous enhancements.

• Provide recommendations and analysis for feature releases

• Support complex ticket resolution

Functional Competencies:

• Strong analytical and problem‑solving skills, with the ability t...