SaaS Documentation Lead — Senior Technical Writer

Neostella is seeking a Senior Technical Writer to lead its documentation program. The role involves creating user guides, SOPs, and maintaining high-quality documentation while mentoring junior team members.

Ideal candidates will have 4+ years of experience in technology environments, strong analytical skills, and the ability to translate complex concepts into accessible content. Proficiency in both English and Spanish is required, along with familiarity with tools like Google Docs and Zendesk.