SaaS Customer Support Representative

Build a SaaS career that values your life outside work just as much as your performance. With balanced shifts, uninterrupted off-hours, and weekends for yourself, this role lets you excel without sacrificing personal time. Enjoy a supportive environment where your growth, well-being, and work-life balance matter-every single day.

Job Description

As a SaaS Customer Support Representative , you will respond to customer inquiries, manage tickets, troubleshoot issues, and ensure prompt resolution. You'll follow incident protocols, elevate complex concerns, document all interactions, and maintain strong product knowledge to deliver high-quality support and excellent customer satisfaction.

Job Overview

• Employment Type: Indefinite term type contract
• Shift: Shifting (Weekends and nights required)
• 5 days work week
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Indef...