SA Tech - IT support and Helpdesk L2 Admin

Company : SA TECH

Job Profile : IT Support and Helpdesk L2 Admin 

Location: Bangalore
Experience: 3.5 Years
Work Mode: Work from Office (WFO)
Work Days: 5 Days per Week

Role Overview: The IT Support and Helpdesk L2 Admin is responsible for providing advanced technical support and troubleshooting for IT-related issues. This role involves handling escalated support requests, maintaining IT systems, and ensuring smooth operation of IT services.

Key Responsibilities:

Technical Support:

o Provide Level 2 support for hardware, software, and network issues 1 .

o Troubleshoot and resolve complex technical problems escalated from Level 1 support 2 .