S-E-SE IT Operations

A global manufacturing company is looking for a Service Desk Agent to join our team, located in Hermosillo, Mexico. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation We are looking for people who bring commitment and a sense of team spirit to every challenge they take on. 

IT Operations Specialist

Operates IT Services and ensures their availability

Your tasks/Responsibilities:

· Responds to incoming calls / mails / chats / Self-service portal contacts / service requests based on GSD standards 

·Diagnoses and resolve issues with the help of developed knowledge and knowledge base

·Cold / Warm transfer of unresolved Tickets to higher Levels

·Asks additional questions to End User if requested by higher Levels

·Accurate recording of issues in the ITSM Ticketing Tool of Customer and assigns to the appropriate team for execution

·H...