Job Description
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**Job Description** :
**Summary**
**Work Schedule: Monday - Friday, 10:00am - 8:00pm**
To coordinate and supervise the shift, daily and weekly support staff activities; providing leadership, motivation, training, and development of workforce; executing customer requirements.
The Ryder Assist Now Customer Service Supervisor is responsible for the growth and development of their direct reports, and day-to-day multi-shift operations of a workgroup, including work analysis and staffing, customer interaction, cost control, quality assurance, continuous improvement, and performance management. The role is focused on maintaining steady workflow and productivity, meeting service/productivity KPI standards, resolving operational problems, and identification of business process opportunities.
Work Distribution
Monito...
**Job Description** :
**Summary**
**Work Schedule: Monday - Friday, 10:00am - 8:00pm**
To coordinate and supervise the shift, daily and weekly support staff activities; providing leadership, motivation, training, and development of workforce; executing customer requirements.
The Ryder Assist Now Customer Service Supervisor is responsible for the growth and development of their direct reports, and day-to-day multi-shift operations of a workgroup, including work analysis and staffing, customer interaction, cost control, quality assurance, continuous improvement, and performance management. The role is focused on maintaining steady workflow and productivity, meeting service/productivity KPI standards, resolving operational problems, and identification of business process opportunities.
Work Distribution
Monito...
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