Job Description

Position: Advertisers Support

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Provide support to small and medium sized businesses using various channels (chat, email and telephone)
  • Provide pre and post-sales support for all self-service products
  • Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
  • Identify trends and solve problems facing multiple SMB clients
  • Deliver a positive attitude towards the brand
  • Maintain and update all job-related administrative forms.

REQUIREMENTS:

  • Native/fluent in Russian both oral and written. Fluent in English (at least B2 level)
  • Minimum 6 months experience in Customer service roles
  • Knowledge of advertise...

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