Royal Service Agent

Respond to all guest requests in a timely and professional manner

Coordinate and relay guest requests using the Royal Service system

Monitor update and manage requests within the Royal Service platform

Ensure all logged requests are tracked actioned and closed in accordance with hotel standards

Provide accurate information regarding hotel facilities services and amenities

Actively promote hotel outlets including restaurants and other facilities

Build and maintain strong working relationships with all departments particularly Housekeeping Front Office and Engineering

Record all guest interactions accurately and follow up within the established service timelines

Maintain clear and effective communication within the Royal Service team and across departments

Support guests with in-room communication tools and ensure proper setup...