Job Description

1. Job title:

SERVICE ENGINEER


2. Purpose of the position: 

Coordinating the installation of our systems and pursuing optimal use of our products/systems by our external customers (end customer, distributor) and internal customers (colleagues, Internal Sales, R&D, Sales, :

  • to explain the operating principles
  • to provide technical support and solutions
  • to guide and follow up in order to contribute to maximum customer satisfaction.

    • 3. Context / Situation of the position: 
    Internal influencing factors:

  • R&D/Marketing: in the context ofthe existing product portfolio (short term) and the new products/systems to be developed (long term)the quality of the solution provided and the speed with which complaints are resolved.
  • Sales: in the context of the planning of supervisions
  • Colleagues within the Services department: in the context of advice/support
  • Work life balance
    • ...

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