Root Cause Analyst

Root Cause Analyst

Contract type: Permanent, Full-time
Location: UK – Flexible/hybrid

About the Role

At Domestic & General, we’re committed to delivering great customer outcomes, and when things don’t go as planned, we act fast to understand why and make it right. As a Root Cause Analyst, you’ll play a key role in uncovering the underlying drivers of poor customer outcomes and helping the business fix them for good. Using structured analysis and proven methodologies, you’ll identify trends, diagnose root causes, and work collaboratively with teams across the organisation to implement meaningful change. This is an exciting opportunity to influence how we improve our processes, strengthen our controls, and enhance customer journeys across the business.

About You

• Strong analytical and problem‑solving skills, with the ability to interpret complex data
• Excellent communication skills, both written and verbal, with experience inf...