Romanian-speaking Call Center Supervisor

On behalf of my client I'm looking for a Romanian-speaking Call Center Supervisor to join its dynamic team. Main responsibilities: Supporting and supervising the daily work of Romanian-speaking call center agents Call monitoring, providing feedback and coaching Supporting the onboarding and training of new colleagues Planning work schedules and shifts, efficient allocation of resources Making process improvement suggestions and identifying optimization opportunities Monitoring KPI and SLA performance, ensuring targets are met Motivating agents and strengthening team cohesion Participating in recruitment and interviews for Romanian-speaking operators Handling escalations and supporting difficult calls Supervising the use of systems (CRM, telephony system, reporting tools) Analyzing campaign results and presenting improvement ideas Preparing reports for management Participating in the execution of sales campaigns Liaising with external call centers Requirements: Experi...