Job Description

A day in the life of...

The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements.

  • Evaluate and execute end-user role assignment request based on market agreed procedures/policies

  • Collaborates with market Internal Control or Control Framework team on role assignment concerns like SOD, role-on-top and cross-market role requests.

  • Performs End User Role localization and ensure it is delivered on time.

  • Execute Role Variant creation and update in PRAM.

  • Raise a RDS based on the input received from Analyst or Market Role Links.

  • Documents all requests/activities in the ticket management tool following defined standards and best practices

  • Ensures timely resolution of all tickets within agreed SLAs and KPIs
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