Role in General Recreation (VAJ)

Job Description

Our function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand throughout the Guest journey to deliver a flawless service experience, supervise and conduct children’s activities indoor and outdoor year‑round, and ensure that all kids club associates, areas and activities adhere to the highest EHG standards. We aim to make each guest a happy fan of our hotels by delighting them from welcome until farewell.

Responsibilities

• Ensure all operational tasks are conducted in line with the service standards and procedures.
• Go the extra (s)mile where possible.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro‑actively communicate with fellow Ambassadors, always keeping the guest’s interests at heart.

Qualifications

• Genuine service personality, with high EQ.
• Minimum of one year experience in a simila...