Job Description

Position Summary

The Risk Program Manager collaborates with senior leaders and key stakeholders or experts, (e.g., Clinical Operations, Patient Safety, Supply Chain, Legal, and Regulatory Services), throughout Phoenix Children's to develop system-wide responses to risk issues that impact specific groups or the entire organization with policies/procedures, guidelines, tools, forms, and education/training. In addition, this position serves as a liaison between patients, families, and all hospital departments, facilitating conflict management and complaint resolution to achieve optimal communication between patients and healthcare team.

Position Duties

  • I. Develops risk mitigation strategies based on analysis of relevant data (e.g. claims, complaints/grievances, Serious Reportable Events, and risk assessments). Investigates and analyzes potential and actual professional liability exposures in the organization; evaluate the extent and ...

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