Reverse Logistics Technician

The Reverse Logistics Technician is responsible for the collection and processing of IT hardware locally and remotely. This role is responsible for communicating with active and terminated employees, 3PL’s, and other 3rd party companies to drive asset collection.

The ideal candidate will possess strong analytical and customer service skills, business acumen and a capacity to dive deep to solve complex problems. The candidate must be a self-starter and be able to execute at both a tactical and strategic level with a strong attention to detail.

Responsibilities

• Communicates with end users and cross functional team members through chat, email, and ServiceNow
• Works with 3PL’s to coordinate recoveries
• Updates tickets with current progress
• Maintains and compiles data necessary for routine reporting and analysis
• Identifies and clearly articulates any variances or blockers to leadership
• Updates inventory ma...