Reverse Logistics Executive

The Role:

We are looking for a proactive and process-driven Reverse Logistics Associate to take complete ownership of our reverse logistics operations from a customer support perspective. This individual will play a crucial role in enhancing customer satisfaction, reducing return losses, and optimizing the reverse logistics lifecycle by handling return/refund cases, managing RTO (Return to Origin) orders, and building scalable, efficient processes.

Key Responsibilities : 

• Customer Communication & Conversion:
• Proactively reach out to customers who have initiated return/refund requests via calls and messages.
• Persuasively convert return/refund requests into exchanges by understanding customer concerns and offering suitable resolutions.
• Ensure timely follow-ups and maintain a high conversion rate of returns to exchanges.

RTO Order Recovery:

• Call customers...