Revenues and Benefits Assessors - 12months FTC

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times.

Main Responsibilities

• To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.

•  Meet the standards or deadlines required whilst performing all duties with Minimum support

•  Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations

•  Coaching and mentoring junior staf...