Returns Clerk

• At least 3 years of operational experience
• Able to read stock labels
• Ability to check stock and documentation
• Ability to identify discrepancies in terms of product condition and quantity
• Ability to pick up and move stock

Responsibilities

• Ensure that the Standard Operating Procedures are known, understood and maintained to ensure that the returns procedures are carried out correctly
• Understand and know how to make use of the various systems in the business
• Carry out investigations where required for discrepancies of documentation and products
• Communicate issues with the customer where necessary
• Resolve all queries within 24 hours
• Escalate all queries which cannot be resolved to the respective Manager
• Ensure that the WIP report is managed and maintained on a daily basis
• Ensure that control of all documentation is maintained at all times and all filing ...