Return Merchandise Authorization Specialist

Duties and Responsibilities:

• Receive RMA tickets in the Salesforce system.

• Update RMA ticket information and status in Salesforce throughout the replacement process.

• Process replacement RMAs with 100% accuracy

• Reviews and ensure all information submitted on the form and checks for missing information, duplicate cases, multiple RMAs for the same product shipping to the same address, potential fraud, or if the case is a product safety case.

• Resolve daily RMA requests accordingly.

• Follow up with customers for outstanding pending cases.

• Check the inventory status and warranty of the original product.

• Track and follow up with RMAS in a timely manner.

• Document and track cases handled daily.

• Other duties as assigned

Job Requirements:

• 1-3 years of work experience.
• Bachelor's degree in any related field. Fresh graduates are welcome to a...