Job Description

JOB DESCRIPTION

Job Title

Return Material Authorization (RMA) Specialist

Job Description

573092 Return Material Authorization (RMA) Specialist

Coordinate end-to-end return and repair processes by managing customer requests, RMA creation, and product routing to ensure timely, accurate, and high-quality service outcomes.

Your role:

  • Manage the full RMA lifecycle from request intake through resolution, including creating RMAs, coordinating returns, and tracking repair status for small devices.
  • Serve as the primary point of contact for customers via email, providing clear, timely updates and ensuring a positive service experience without a high-volume call environment.
  • Coordinate with internal teams and third-party repair vendors to route products, monitor progress, and ensure on-time completion and return to customers.
  • Maintain accurate documentation in systems and Excel trackers, including c...

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