Retentions and debicheck consultant

Optimi is looking for a customer-focused, resilient, and target-driven individual to join the team as a Retentions and Debi Check Consultant. The ideal candidate should have a passion for delivering exceptional customer service, building lasting client relationships, and driving customer retention while managing Debi Check processes in a fast-paced environment.

REQUIREMENTS Grade 12. Sales/Marketing qualification (advantageous). Minimum 2 years' sales-related experience. Experience in customer retention, outbound calling, or a contact centre environment (advantageous). Proficient in MS Office. Fluent in English (written and verbal). DUTIES Engage with existing clients to retain enrolments and strengthen customer relationships. Handle customer retention and cancellation enquiries in line with company procedures. Build positive client relationships to encourage loyalty and long-term retention. Monitor and manage daily Debi Check mandates. Initiate Debi Check mandates where requi...