Retention Specialist

The Customer Experience Manager is responsible for handling inbound and outbound calls with customers, focusing on retaining clients and assisting those who wish to cancel or restart their services. This role requires maintaining high levels of professionalism, providing clear and well-founded responses, and managing multiple tasks simultaneously. The ideal candidate will have solid sales experience, advanced English proficiency, excellent communication skills, and a proactive, customer-centered attitude. They will be responsible for meeting individual goals, maintaining customer satisfaction, and ensuring confidentiality throughout the process.

Qualifications:

• At least 2 years of sales experience (preferred).
• Schedule and transfer to office availability.
• Advanced English level, with outstanding verbal skills.
• Proficient computer/data entry skills.
• Excellent communication skills.
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