Retention & Post-Purchase Growth Specialist

Moom is a women's wellness supplement brand on a mission to make science-backed health support accessible to women across Asia. As we scale, retention and post-purchase revenue are becoming a core engine of growth, and we're building out the team to match.

What You'll Own

• Build and run lifecycle email/SMS flows (post-purchase, replenishment, win-back, churn-save, cross-sell) in Klaviyo or equivalent
• Support subscription retention: cancel-flow optimisation, save offers, pause/skip logic
• Manage loyalty/rewards programs and post-purchase upsell/cross-sell offers
• Pull and analyse cohort retention data to flag drop-off points
• Run churn diagnosis (cancellation surveys, usage signals) and execute win-back campaigns
• Help adapt proven flows from existing to newer markets
• Track core KPIs and run tests on flows and offers

What We're Looking For

• 1.5 t...